Cancellation Policy
Effective Date: September 14, 2026
If you've changed your mind and want to cancel your order, we're here to make the cancellation process as hassle-free as possible.
Cancellation Window
To cancel your order, please contact us as soon as possible. We will cancel your order before it is shipped out, provided it has not already entered the fulfillment process. Cancellations made before shipment are free of charge — no cancellation fee applies.
After Shipment
If it is too late and your order has already been shipped, we are unable to cancel. Please contact us, and we can arrange a return for you through our Return and Refund Policy. Please note that a 25% restocking fee applies to change-of-mind cancellations after shipment, and return shipping is the customer's responsibility.
How to Request a Cancellation
To request an order cancellation, please contact us immediately:
Email: support@primemachinerysupply.com
Phone: 380-230-3405
Provide your order number and request for cancellation. We will confirm the cancellation status via email.
Contact Us
Prime Machinery Supply
Phone: 380-230-3405
Email: support@primemachinerysupply.com
Business Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 6472 Crab Apple Drive, Canal Winchester, OH 43110, United States