Cancellation Policy

Effective Date: September 14, 2026

If you've changed your mind and want to cancel your order, we're here to make the cancellation process as hassle-free as possible.

Cancellation Window

To cancel your order, please contact us as soon as possible. We will cancel your order before it is shipped out, provided it has not already entered the fulfillment process. Cancellations made before shipment are free of charge — no cancellation fee applies.

After Shipment

If it is too late and your order has already been shipped, we are unable to cancel. Please contact us, and we can arrange a return for you through our Return and Refund Policy. Please note that a 25% restocking fee applies to change-of-mind cancellations after shipment, and return shipping is the customer's responsibility.

How to Request a Cancellation

To request an order cancellation, please contact us immediately:

Email: support@primemachinerysupply.com

Phone: 380-230-3405

Provide your order number and request for cancellation. We will confirm the cancellation status via email.

Contact Us

Prime Machinery Supply

Phone: 380-230-3405

Email: support@primemachinerysupply.com

Business Hours: Monday to Friday, 9 AM to 5 PM EST

Address: 6472 Crab Apple Drive, Canal Winchester, OH 43110, United States