FAQ Page

Where do you ship?

We currently ship to the contiguous United States. We're continually working to expand our shipping destinations.

Is shipping really free?

Yes. Standard shipping is free on all standard parcel orders shipped to the contiguous United States. Large or specialized equipment that ships via LTL freight may require a separate shipping quote.

How long does shipping take?

Orders are processed within 1-2 business days. Standard parcel items typically arrive in 4-7 business days total. Freight (LTL) items ship on a schedule confirmed with your shipping quote. See our Shipping Policy for full details.

Can I return a product if I change my mind?

Yes. You have 30 days from delivery to return an item. The item must be new, unused, undamaged, and in original packaging. Return shipping is the customer's responsibility, and a 25% restocking fee applies. See our full Return and Refund Policy.

What if my item arrives defective or damaged?

Contact us within 30 days of delivery with photos of the damage. We cover return shipping and there's no restocking fee — you'll get a replacement or a full refund.

Can I cancel my order?

Yes, at no charge, provided it hasn't shipped yet. Contact us as soon as possible. Once an order has shipped, follow the standard return process instead.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with Apple Pay, Google Pay, Shop Pay, and PayPal. See our Payment Options page for details.

Do your products come with a warranty?

Yes, every product is covered by the manufacturer's warranty. Coverage varies by product — see our Warranty Policy page for details.

Who do I contact for support?

Email us at support@primemachinerysupply.com or call 380-230-3405. We're available Monday to Friday, 9 AM to 5 PM EST.